Superseded
Standard
Historical
DIN ISO 10002:2010-05
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009)
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Summary
Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Behandlung von Reklamationen in Organisationen (ISO 10002:2004 + Cor. 1:2009)
Notes
À remplacer par DIN ISO 10002 (2017-07).
Technical characteristics
| Publisher | Deutsche Institut für Normung e.V. (DIN) |
| Publication Date | 05/01/2010 |
| Page Count | 72 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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