Superseded Standard
Historical

DIN ISO 10002:2005-04

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004)

Summary

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Behandlung von Reklamationen in Organisationen (ISO 10002:2004)

Technical characteristics

Publisher Deutsche Institut für Normung e.V. (DIN)
Publication Date 04/01/2005
Page Count 8
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