Mathematical expressions for reliability, availability, maintainability and maintenance support terms (IEC 61703:2016); German version EN 61703:2016.
€261.78
Process and competence framework for service excellence in branch banking
€0.00
Aerospace series - Quality management systems - Part 002 : requirements for Oversight of Aerospace Quality Management System Registration/Certification Programs
€210.87
Customer contact centres - Part 1 : requirements for customer contact centres - Centres de contact avec les clients - Partie 1 : Exigences relatives aux centres de contact clients
€82.01
Customer contact centres - Part 2 : requirements for clients using the services of customer contact centres - Centres de contact clients - Partie 2 : Exigences relatives à l'utilisation des services des centres de contact clients
€52.13
Aerospace series - Quality management systems - Part 002: Requirements for Oversight of Aerospace Quality Management System Registration/Certification Programs
€138.00
Conformity assessment - Guidelines and examples of a certification scheme for services
€181.00
General requirements for the competence of reference material producers (ISO 17034:2016)
€85.00
Control charts -- Part 2: Shewhart control charts
€110.00
Control charts -- Part 3: Acceptance control charts
€77.00
Statistical methods -- Six Sigma -- Basic criteria underlying benchmarking for Six Sigma in organizations
€98.00
Quantitative methods in process improvement -- Six Sigma -- Competencies for key personnel and their organizations in relation to Six Sigma and Lean implementation
€101.00
Information technology. Service management Requirements for bodies providing audit and certification of service systems
€193.00
ISO 13485:2016 - Medical devices - A practical guide
€121.00
Décryptage dans un contexte aéronautique
€64.93
