Service excellence. Creating outstanding customer experiences through service excellence
€316.00
Reliability block diagrams
€404.00
BS IEC 63142. A global methodology for reliability data prediction of electronic components
€77.00
Fault tree analysis (FTA)
€374.00
Analysis techniques for dependability. Reliability block diagram and Boolean methods
Equipment reliability. Reliability assessment methods
BS EN 61025. Fault tree analysis (FTA)
€42.00
Dependability management Application guide. Maintainability and maintenance
BS EN IEC 61025. Fault tree analysis (FTA)
Industrial data quality - Guide for ISO 8000 series
€107.33
Service excellence - Creating outstanding customer experiences through service excellence
€117.00
Cause and effect matrix - Tableau des causes et effets
€88.33
Service excellence - Principles and model
€93.67
Service excellence - The voice of the customer (VoC) including customer insights
€82.00
Process and competence framework for service excellence in branch banking
€0.00
