Service excellence - Principles and model
€93.91
Tourism services - Hotels and other types of tourism accommodation - Terminology
€65.66
Tourism and related services. Bareboat charter. Supplementary charter services and experiences
€193.00
Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
€224.00
Tourism and related services — Bareboat charter — Supplementary charter services and experiences
€77.00
Tourism services — Hotels and other types of tourism accommodation — Vocabulary
€51.00
Service excellence — Principles and model
€121.00
Service excellence - The voice of the customer (VoC) including customer insights
€82.01
Private security services. Protection of critical infrastructure General requirements
€269.00
Tourism and related services — Medical tourism — Service requirements
€76.00
Private security services - Protection of critical infrastructure - Part 1: General requirements
Service excellence. Principles and model
Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 1: Requirements for the client
Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 2: Requirements for service providers
