Service excellence — Principles and model
€155.00
Service excellence — Designing excellent service to achieve outstanding customer experiences
Human resource management. Turnover and retention metrics
€269.00
Energy consultancy - Energy consultancy process and methods
€224.54
Private security provision for the protection of Critical Infrastructure - Part 1 : General requirements
€93.91
Buildings and civil engineering works. Vocabulary Facility management terms
€316.00
Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
€89.00
Information technology — Service management — Part 10: Concepts and vocabulary
€142.00
Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
Human resource management — Turnover and retention metrics
€115.00
Buildings and civil engineering works — Vocabulary Part 4: Facility management terms
€51.00
Service activities relating to drinking water supply, wastewater and stormwater systems. Examples of good practices for stormwater management
€404.00
Adventure tourism — Leaders — Personnel competence
€58.00
Service activities relating to drinking water supply, wastewater and stormwater systems — Examples of good practices for stormwater management
€235.00
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
€86.00
