Transport Services. Customer communications for passenger transport services. A Universal Design approach
€374.00
Asset management. Overview, principles and terminology
€334.00
Service excellence. Principles and model
€269.00
Consumer vulnerability. Requirements and guidelines for the design and delivery of inclusive service
€179.00
Design for All. Accessibility following a Design for All approach in products, goods and services. Extending the range of users
Tourism and related services. Bareboat charter. Supplementary charter services and experiences
€193.00
Provision of services Services contracts. Guidance for the design, content and structure contracts
Safe working of vehicle breakdown, recovery and removal operations. Management system specification
€84.00
Market, opinion and social research, including insights and data analytics. Vocabulary and service requirements
€404.00
Provision of services Service procurement. Guidance for the assessment capacity service providers and evaluation proposals
€316.00
Tourism and related services. Heritage hotels. Equipment and service requirements
Tourism and related services. Traditional restaurants. Visual aspects, decoration and services
Tourism and related services. Sustainable tourism. Principles, vocabulary and model
Collaborative business relationship management. Guidelines for micro, small and medium-sized enterprises on the implementation of the fundamental principles
Tourism services. Industrial tourism. Service provision
