Postal services. Quality of services. Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
€404.00
Quality management. Customer satisfaction. Guidance for business-to-consumer electronic commerce transactions
€316.00
Postal services. Automatic identification of items. Two dimensional bar code symbol print quality specification for machine readable Digital Postage Marks
Adventure tourism. Hiking and trekking activities. Requirements and recommendations
Adventure tourism. Vocabulary
€193.00
Collaborative business relationship management. Guidelines for large organizations seeking collaboration with micro, small and medium-sized enterprises (MSMEs)
Tourism and related services. Visits to industrial, natural, cultural and historical sites. Requirements and recommendations
Tourism and related services. Yacht harbours and dry stacks. Requirements for clean harbours and active biodiversity harbours
€269.00
Tourism and related services. Sustainability management system for accommodation establishments. Requirements
Adventure tourism. Safety management systems. Requirements
Collaborative business relationship management systems. Requirements and framework
Tourism services. Hotels and other types of tourism accommodation. Vocabulary
Transport Services. Customer communications for passenger transport services. A Universal Design approach
€374.00
Asset management. Overview, principles and terminology
€334.00
Service excellence. Principles and model
