Quality Management for SMEs:2017

What is this publication about?





Some – especially smaller – businesses may not know where to start when it comes to implementing a formal quality management system standard. This book aims to clarify the process and make it accessible to all.





Who is this publication for?





Anyone wanting to introduce a quality management system into their business for the first time


Anyone wishing to introduce the ideas behind quality management to new members of staff or contractors





Why should you get this publication?





It demystifies quality management by explaining the key ideas in straightforward language and giving practical examples that readers can identify with.





It also illustrates how simple changes can improve customer service, build reputation and help businesses thrive, whether the reader is working as a sole trader or leading a large and complex workforce.