Superseded
Standard
Historical
NBN EN 15838:2010
Customer Contact Centres - Requirements for service provision
Preview
Summary
This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.
Technical characteristics
| Publisher | Bureau de Normalisation Belge (NBN) |
| Publication Date | 12/16/2009 |
| Cancellation Date | 05/31/2010 |
| Page Count | 0 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
No products.
Previous versions
16/12/2009
Superseded
Historical
No products.