Superseded
Draft standard
Historical
DIN ISO 10018:2004-03
Quality management - Customer satisfaction - Guidelines for complaints handling (ISO/FDIS 10018)
Preview
Summary
Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Behandlung von Reklamationen (ISO/FDIS 10018)
Technical characteristics
| Publisher | Deutsche Institut für Normung e.V. (DIN) |
| Publication Date | 03/01/2004 |
| Page Count | 8 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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Previous versions
01/03/2004
Superseded
Historical
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