BS EN 18306 Provision of services - Guidance for organizations which provide lists of prequalified, qualified or shortlisted service providers
€23.00
Cold chain logistics services in the business to business (B to B) sector. Requirements and guidelines for storage and transport
€193.00
Postal services. Reverse envelope. Design and printing requirements
Tourism and related services. Restaurants and catering. Vocabulary
€269.00
Service excellence. Principles and model for public service organizations
€316.00
Tourism and related services. Online travel agency (OTA). Guidelines for online accommodation booking platform services
Exhibitions and events Vocabulary
Market, opinion and social research. Vocabulary and service requirements
€355.00
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Quality management. Customer satisfaction. Guidelines for monitoring and measuring
Postal services. Quality of service. Complaints handling principles
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
Access panels in market, opinion and social research. Vocabulary and service requirements
Customer contact centres. Requirements for service provision
Postal services. Address databases Components of postal addresses
€374.00
