Consumer vulnerability. Requirements and guidelines for the design and delivery of inclusive service
€98.00
Provision of services - Part 2: Services Contracts - Guidance for the design, content and structure of contracts
€90.00
Provision of services - Part 1: Service procurement - Guidance for the assessment of the capacity of service providers and evaluation of service proposals
€85.00
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
€86.00
Provision of services - Guidance for organizations which provide lists of prequalified, qualified or shortlisted service providers
€70.00
Concepts and guidance on servitization and advanced services
Service excellence - Creating outstanding customer experiences through service excellence
€77.00
