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Standard
Historical
ISO/IEC TS 15504-8:2012
ISO/IEC TS 15504-8:2012 Information technology - Process assessment - Part 8: An exemplar process assessment model for IT service management
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Summary
ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.
An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.
An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.
Technical characteristics
| Publisher | International Organization for Standardization (ISO) / International Electrotechnical Commission (IEC) |
| Publication Date | 09/05/2012 |
| Edition | 1.0 |
| Page Count | 204 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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