Our quality policy 2023
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Our mission is to provide quality products and services to our customers by helping them access the regulatory information they need. ü Our commitment towards quality is at the centre of everything we do. We believe that quality is essential to keep our customers satisfied and maintain their trust over the long term.
We are committed to comply with all applicable standards and regulations to ensure the quality of our products and services. NORMADOC's services are certified ISO 9001:2015, a standard that guarantees the quality of our sales, storage and delivery processes for standards and regulations.
ü We are also committed to consistently improve our service quality. We consider our customer feedback and suggestions to improve our processes, product selection, customer service and delivery. We strive to provide an amazing customer experience with every interaction.
We work closely with our partners to make sure that the standards and regulations we offer are up-to-date and relevant to our customers. We have established strong relationships with major standards organizations, such as ASME, ASTM, SAE, IEEE, AENOR, NBN, BSI, ICAO, IEC and others, to make sure we are always able to provide our customers with the latest standards and regulations.
In order to satisfy our customers in a long-term and efficient manner, the following guidelines are applied each year, at all levels: Ø Guarantee the technical quality of our services, Ø Improve the quality of service of everything that comes with the technical action, Ø To perpetuate our constent improvement approach, (Company quality goal) Ø Standardise practices, organisations, tools and services, (Company quality objective) Ø Guarantee the involvement of each NORMADOC employee in his or her daily activities (company quality objective). At NORMADOC, we pride ourselves on our commitment to quality and are committed to providing our customers with high-quality products and services to meet their regulatory needs.
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