AWWA JTMGT57494

AWWA JTMGT57494

Implementing a Cost-Effective Knowledge Management System in a Water/Wastewater Utility: The Detroit Experience

26,00 €

Detalles

Faced with staggering personnel statistics of 35% to 45% increases in year-to-year retirement eligibility, the Detroit Water and Sewerage Department (DWSD) recently implemented a Knowledge Management (KM) program to help capture the expertise of its veteran staff before it is lost. Beginning with its e-Document management component (which is where some programs stop), DWSD's KM program provides much more than a mere data repository, it helps assure worker productivity by integrating and automating the information, placing it in the proper context of organization and meaning, and allowing collaborative access by presenting the requested data through an enterprise information Portal. Such a Web-based information exchange approach has immense implications for worker productivity. It is estimated that the average worker spends 2.5 hours a day searching for documents/content. DWSD sought to substantially curtail this productivity loss by providing simplified, secure, user-friendly interfaces and application delivery. Budgetary constraints gave cost-effectiveness a high priority in development. Originally constructed in the 1930s, DWSD's wastewater treatment facilities have been undergoing nearly continuous expansions, upgrades and renovations for the past 30 years. Keeping track of the volumes of individual contracts and their resulting documentation has been a never-ending and increasingly difficult task. DWSD is relying more and more on the capabilities of its Knowledge Management program to meet these challenges. This presentation summarizes the DWSD Knowledge Management experience to date, emphasizing its step-by-step implementation of Web content management and enterprise application integration technologies. Operational improvement results are presented alongside lessons learned. Includes table, figures.

Información adicional

Autor American Water Works Association (AWWA)
Publicado por AWWA
Tipo de Documento Proceeding
Número de páginas 16
Palabra clave AWWA JTMGT57494