| Nom | Support | Langue | Disponibilité | Date d'édition | Prix | ||
|---|---|---|---|---|---|---|---|
|
PDF sécurisé |
Anglais |
Active |
01/01/2004 |
37,00 € |
|
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Détails
The overall aim of this Handbook is to provide businesses with a greater understanding of options they have for collecting customer satisfaction data. The document explains AS/NZS ISO 9001:2000 in the context of continuous measurement of customer satisfaction - that is, a Customer Satisfaction Monitor. It includes a number of 'real-life' examples of businesses where customer satisfaction is being measured on a continuous basis and explains different methods that may be employed to collect customer satisfaction data.
Informations supplémentaires
| Auteur | Standards Australia / Standards New Zealand (SA/NZS) |
|---|---|
| Edité par | AS/NZS |
| Type de document | Manuel |
| Edition révision n° | 2 |
| EAN ISBN | 0733761992 |
| Nombre de pages | 28 |
| Remplace | HB 251-2001 |
| Mot-clé | HB 251-2004 |
