Getting Started in Six Sigma

Getting Started in Six Sigma

The basics behind the Six Sigma quality control technique

21,00 €

Détails

A STEP-BY-STEP GUIDE TO STRIVING FOR PERFECTION IN AN IMPERFECT WORLD

Six Sigma in many organizations simply means defining and measuring quality, a working system designed to identify that elusive goal, perfection. Companies such as GE, Microsoft, and 3M have used this approach to eliminate product defects, reduce cycle time, and improve customer satisfaction. Six Sigma may sound intimidating, but the fact is that you don't have to be a high-level executive at a giant corporation to use-or understand-this concept. It is simply a way of improving quality.

Getting Started in Six Sigma is designed to show you, step by step, how Six Sigma works and how it can be used most effectively. Whether you're a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program, this book will clearly lead you through each step of the process. Definitions within the margins-placed at points of discussion-will help you to quickly master Six Sigma terminology as you read along.

In a straightforward and accessible style, Getting Started in Six Sigma will familiarize you with:

The real meaning of Six Sigma-technical and philosophical
The importance of both internal and external customers
DMAIC (Define, Measure, Analyze, Improve, Control)-the tactical approach to Six Sigma projects
Product and service defects and how to reduce them
Effectively improving process systems
Striving for consistency

Filled with numerous examples, checklists, and graphics, Getting Started in Six Sigma will help you gain a firm understanding of the topic and illustrate how this idea can make any organization function better.

Informations supplémentaires

Auteur MICHAEL C. THOMSETT
Edité par WILEY
Type de document Livre
Edition révision n° 1
EAN ISBN 978-0471668114
ICS 03.120.10 : Management et assurance de la qualité
03.120.30 : Application des méthodes statistiques
Nombre de pages 224
Poids (kg.) 0.48
Bon de commande