Chatbots in Healthcare Market - GLOBAL

Key Questions Answered in the Report:

• How chatbots are positioned to save billions of dollars of healthcare expenditure annually? How the conversational AI tools can help in reducing healthcare expenditure for developed economies such as North America and Europe?
• Apart from the existing applications such as medical triage and administrative tasks, in what other fields can the usage of chatbots be expanded?
• What are the key business models employed by the key players in the industry? How are the various platform providers (such as Microsoft, Google, and Facebook) entering the market?
• What are the major developments such as product launches, mergers and acquisitions, collaborations, and partnerships taking place in the market and how are the changing the overall dynamics of the chatbots in healthcare market?
• What are the major pricing strategies employed by the vendors that can significantly put a pricing pressure on the competitors?
• What is the current user base of leading chatbot vendors in the market?
• How are chatbots expanding in different segments of healthcare such as pharmaceuticals and research?
• What are the technological and regional trends pertaining to the global chatbots in healthcare market?
• What is the growth potential of the global chatbots in healthcare market in North America, Europe, Asia-Pacific, Latin America and Rest-of-the-World?
Global Chatbots in Healthcare Market Forecast, 2019-2029
The Global Chatbots in Healthcare Market Report by BIS Research projects the market to grow at a significant CAGR of 26.29% during the forecast period from 2019 to 2029. The market has evolved dramatically with the rising penetration of smart devices, improved internet connectivity, surge in need for cost optimization and customer experience enhancement, and advancements in NLP and speech recognition.
Despite the benefits of these software solutions, the major challenges in the market are lack of data privacy, lack of expertise and distrust in the technology. Some of the major opportunities for the key vendors in the market could be investment in social media chatbots, using chatbots as primary care providers and as an efficient cost containment tool.
Expert Quote
“Medical triage is expected to hold the largest share of the market and grow at a prominent CAGR during the forecast period. However, in terms of growth rate, patient engagement is likely to grow at the highest CAGR of 26.52% during the forecast period. In terms of deployment model, cloud model chatbots are expected to grow at a significant CAGR of 27.43% during the forecast period. This growth rate is primarily due to consumer preferences, as these solutions liberate the user from application hosting as well as from maintenance and security aspects.”
Scope of the Market Intelligence on Global Chatbots in Healthcare Market
The purpose of this study is to gain a holistic view of the global chatbots in healthcare market in terms of various influencing factors such as regional adoption trends, technological advancements, and pricing patterns.
The scope of this report constitutes of an in-depth study of the global chatbots in healthcare market, including a thorough analysis of the products in the market as well as their adoption spanning different geographical regions. The market has been chiefly segmented into component type, mode of delivery, end user, application, and region. The report presents the reader with an opportunity to unlock comprehensive insights with respect to the market and helps in forming well-informed strategic decisions. The research uncovers some of the substantial parameters that must be taken into consideration before entering the market.
Market Segmentation
The Global Chatbots in Healthcare Market can be segmented on the basis of “Component Type ”, “Mode of Delivery”, “End User”, “Application”, and “Region”. As of 2019, product providers accounts for $39.3 million and is expected to reach a value of $389.5 million by the end of 2029. In terms of growth, applications of chatbots in clinical trials, medical reminder, and research will achieve the highest CAGR during the forecast period, i.e. 26.63%.
As of 2019, North America is the largest shareholder for the overall market and is expected to reach the value of $242.1 million by the end of 2029 growing with the CAGR of 24.7% during the forecast period. However, a double-digit growth rate can be expected from the Asia-Pacific region considering its improved internet connectivity, overburdened healthcare system, and increase in incidences of chronic diseases.
Though the adoption rate of the chatbots in healthcare has been moderate, the potential that lies in them is immense. The integration of chatbots in the healthcare facility will not only improve customer experience but will also help hospitals to generate revenue by saving the otherwise work force cost. To make the entire patient engagement more efficient, different uses of chatbots such as medical triage, administrative functions, scheduling of appointments, medication reminder and also as therapists
Key Companies in the Global Chatbots in Healthcare Market
Some of the major key players in the global chatbots in healthcare market include Babylon Health, HealthJoy, Pact Care BV, Health Tap, Gyant.com, Inc, Infermedica, Sensely, Your.MD, Lifelink Inc, Buoy Health, Inc, X2.ai, Wysa, Ltd, Woebot Labs, Inc, and Kik Interactive, Inc
1 Product Definition
1.1 Chatbots

2 Scope of the Report
3 Research Methodology
3.1 Research Methodology
4 Industry Analysis
4.1 Industry Structure
4.2 Value Analysis
4.3 Regulatory Framework
4.3.1 Regulatory Framework in America
4.3.2 Regulatory Framework in Europe
5 Competitive Landscape
5.1 Key Developments and Strategies
5.1.1 Collaborations and Partnerships
5.1.2 Product Launches
5.1.3 Funding
5.1.4 Mergers and Acquisitions
5.2 Product Mapping Analysis
5.3 Business Model Analysis
5.3.1 Subscription
5.3.2 Bots as a Services (BaaS)
5.3.3 Bots + Sponsored and Native Content
5.3.4 Bot Leveraged Affiliate Marketing
5.3.5 Facebook Commerce
5.3.6 Bots for Research
5.3.7 Bots for Lead Generation
5.3.8 Pure Retail Sales Bots
5.3.9 Cost per Conversation/Task
5.4 Competitive Benchmarking
6 Market Dynamics
6.1 Market Drivers
6.1.1 Rise in the Usage of Smartphones and Internet Connectivity
6.1.2 Company Initiatives
6.1.3 Need for Cost Optimization and Enhanced User Experience
6.1.4 Limited Consultation of Physicians and Rise in Chronic Diseases
6.1.5 Advancements in NLP and Speech Recognition
6.2 Challenges
6.2.1 Lack of Data Privacy
6.2.2 Lack of Expertise
6.2.3 Lack of Awareness and Distrust in Technology
6.3 Opportunities
6.3.1 Social Media-Based Chatbots
6.3.2 Chatbots Reduce Healthcare Cost
6.3.3 Chatbots Provide Quality Primary Care
7 Global Chatbots in Healthcare Market (by Component)
7.1 Overview
7.2 Software
7.3 Services
8 Global Chatbots in Healthcare Market (by Deployment Model)
8.1 Control Over Security
8.2 Customization
8.3 Deployment
8.4 Cost
9 Global Chatbots in Healthcare Market (by Application)
9.1 Medical Triage
9.2 Customer Service and Administration
9.3 Mental Health
9.4 Health and Fitness
9.5 Patient Engagement
9.6 Others
9.6.1 Clinical Trials
9.6.2 Medical Reminder
9.6.3 Chatbot in Research
9.6.4 Chatbots in Medical Procedures
10 Global Chatbots in Healthcare Market (by End User)
10.1 Patients
10.2 Providers
10.3 Payers
10.4 Others
11 Global Chatbots in Healthcare Market (By Region)
11.1 Overview
11.2 North America
11.2.1 The U.S.
11.2.2 Canada
11.3 Europe
11.3.1 U.K.
11.3.2 Germany
11.3.3 Spain
11.3.4 France
11.3.5 Italy
11.3.6 Rest-of-Europe
11.4 Asia-Pacific
11.4.1 India
11.4.2 China
11.4.3 Australia
11.4.4 Japan
11.4.5 South Korea
11.4.6 Rest-of-Asia-Pacific
11.4.6.1 Singapore
11.4.6.2 New Zealand
11.5 Latin America and Rest-of-the-World
11.5.1 Brazil
11.5.2 Israel
11.5.3 U.A.E.
11.5.4 Saudi Arabia
11.5.5 Russia
11.5.6 Other Countries
12 Company Profiles
12.1 Ada Health GmbH
12.1.1 Overview
12.1.2 Role of Ada Health GmbH in Global Chatbots in Healthcare Market
12.1.3 Product Offerings
12.1.4 Recent Developments
12.1.5 SWOT Analysis
12.2 Ariana Digital Health
12.2.1 Overview
12.2.2 Role of Ariana Digital Health in Global Chatbots in Healthcare Market
12.2.3 Product Offerings
12.2.4 SWOT Analysis
12.3 Babylon Health
12.3.1 Overview
12.3.2 Role of Babylon Health in Global Chatbots in Healthcare Market
12.3.3 Product Offerings
12.3.4 Recent Developments
12.3.5 SWOT Analysis
12.4 GYANT.COM, INC
12.4.1 Overview
12.4.2 Role of Gyant.com, Inc in Global Chatbots in Healthcare Market
12.4.3 Product Offerings
12.4.4 Recent Developments
12.4.5 SWOT Analysis
12.5 HealthJoy
12.5.1 Overview
12.5.2 Role of HealthJoy in Global Chatbots in Healthcare Market
12.5.3 Product Offerings
12.5.4 Recent Developments
12.5.5 SWOT Analysis
12.6 HealthTap, Inc.
12.6.1 Overview
12.6.2 Role of HealthTap, Inc in Global Chatbots in Healthcare Market
12.6.3 Product Offerings
12.6.4 Recent Developments
12.6.5 SWOT Analysis
12.7 Infermedica
12.7.1 Overview
12.7.2 Role of Infermedica in Global Chatbots in Healthcare Market
12.7.3 Product Offerings
12.7.4 Recent Developments
12.7.5 SWOT Analysis
12.8 K Health, Inc
12.8.1 Overview
12.8.2 Role of K Health, Inc. in Global Chatbots in Healthcare Market
12.8.3 Product Offerings
12.8.4 Recent Developments
12.8.5 SWOT Analysis
12.9 Kik Interactive, Inc
12.9.1 Overview
12.9.2 Role of Kik Interactive, Inc in Global Chatbots in Healthcare Market
12.9.3 Product Offerings
12.9.4 Recent Developments
12.9.5 SWOT Analysis
12.10 Pact Care BV
12.10.1 Overview
12.10.2 Role of Pact Care BV in Global Chatbots in Healthcare Market
12.10.3 Product Offering
12.10.4 Recent Developments
12.10.5 SWOT Analysis
12.11 Sensely
12.11.1 Overview
12.11.2 Role of Sensely in Global Chatbots in Healthcare Market
12.11.3 Product Offerings
12.11.4 Recent Developments
12.11.5 SWOT Analysis
12.12 Woebot Labs Inc.
12.12.1 Overview
12.12.2 Role of Woebot Labs Inc. in Global Chatbots in Healthcare Market
12.12.3 Product Offerings
12.12.4 Recent Developments
12.12.5 SWOT Analysis
12.13 Wysa Ltd
12.13.1 Overview
12.13.2 Role of Wysa Ltd in Global Chatbots in Healthcare Market
12.13.3 Product Offerings
12.13.4 Recent Developments
12.13.5 SWOT Analysis
12.14 X2AI
12.14.1 Overview
12.14.2 Role of X2AIin Global Chatbots in Healthcare Market
12.14.3 Product Offerings
12.14.4 Recent Developments
12.14.5 SWOT Analysis
12.15 Your.MD Ltd.
12.15.1 Overview
12.15.2 Role of Your.MD Ltd.in Global Chatbots in Healthcare Market
12.15.3 Product Offerings
12.15.4 Recent Developments
12.15.5 SWOT Analysis
12.16 Company Snapshots
12.16.1 Buoy Health, Inc.
12.16.1.1 Overview
12.16.1.2 Role of Buoy Health, Inc. in Global Chatbots in Healthcare Market
12.16.2 LIFELINK INC
12.16.2.1 Overview
12.16.2.2 Role of Lifelink Inc in Global Chatbots in Healthcare Market
List of Tables

Table 1: Funding of Key Players, 2017-2019
Table 4.1: Regulatory Framework/Acts/Policies for Chatbots in Healthcare in North America
Table 4.2: Regulatory Framework/Acts/Policies for Chatbots in Healthcare in Europe
Table 8.1: Comparison Between Cloud-Based and On-Premise Chatbot
List of Figures
Figure 1: Expenditure on Healthcare, $Trillion, 2013-2018
Figure 2: Global Chatbots in Healthcare Market, 2018-2029
Figure 3: Market Drivers and Restraints
Figure 4: Chatbots and Applications for Consumer Types
Figure 5: Market Share of Regions in Global Chatbots in Healthcare Market
Figure 6: Regions and Their Market Shares
Figure 1.1: Working of Chatbot
Figure 2.1: Global Chatbots in Healthcare: Market Segmentation
Figure 3.1: Global Chatbots in Healthcare Market Research Methodology
Figure 3.2: Primary Research
Figure 3.3: Secondary Research
Figure 3.4: Data Triangulation
Figure 3.5: Bottom-Up Approach (Segment-Wise Analysis)
Figure 3.6: Assumptions and Limitations
Figure 3.7: Factors Considered for Data Prediction and Modeling
Figure 4.1: Industry Structure of Global Chatbots in Healthcare Market
Figure 4.2: Value Analysis of Global Chatbots in Healthcare Market
Figure 5.1: Competitive Landscape – Global Chatbots in Healthcare Market
Figure 5.2: Share of Key Developments and Strategies
Figure 5.3: Collaborations and Partnerships Share (by Company)
Figure 5.4: Product Launches (by Company)
Figure 5.5: Funding Share (by Investor)
Figure 5.6: Mergers and Acquisitions (by Company)
Figure 5.7: Product Mapping Analysis – Global Chatbots in Healthcare Market
Figure 5.8: Competitive Benchmarking for Global Chatbots in Healthcare Market
Figure 6.1: Graphical Representation of Internet Users (by Country)
Figure 6.2 : Market Share of Different Regions in Global Chatbots in Healthcare Market
Figure 7.1: Division of Global Chatbots in Healthcare Market
Figure 7.2: Global Chatbots in Healthcare Market (Software), 2018-2029
Figure 7.3: Benefits of Integration of Chatbots in Healthcare System
Figure 7.4: Global Chatbots in Healthcare Market (Services), 2018-2029
Figure 8.1: Comparison Between Cloud-Based Chatbot and On-Premise Chatbots
Figure 8.2: Global Chatbots in Healthcare Market (Cloud-Based), 2018-2029
Figure 8.3: Global Chatbots in Healthcare Market (On-Premise), 2018-2029
Figure 9.1: Global Chatbots in Healthcare Market (Medical Triage), 2018-2029
Figure 9.2: Global Chatbots in Healthcare Market (Customer Service and Administration), 2018-2029
Figure 9.3: Global Chatbots in Healthcare Market (Mental Health), 2018-2029
Figure 9.4: Global Chatbots in Healthcare Market (Health and Fitness), 2018-2029
Figure 9.5: Global Chatbots in Healthcare Market (Patient Engagement), 2018-2029
Figure 9.6: Global Chatbots in Healthcare Market (Clinical Trials, Medical Reminders, and Research), 2018-2029
Figure 10.1: End-Users in Global Chatbots in Healthcare Market
Figure 10.2: Global Chatbots in Healthcare Market, (Patients), 2018-2029
Figure 10.3: Global Chatbots in Healthcare Market (Providers), 2018-2029
Figure 10.4: Global Chatbots in Healthcare Market (Payers), 2018-2029
Figure 10.5: Global Chatbots in Healthcare Market (Others), 2018-2029
Figure 11.1: Region-Wise Comparison of Chatbots in Healthcare Market for 2018 and 2029
Figure 11.2: North America Chatbots in Healthcare Market, 2018-2029
Figure 11.3: Factors Influencing Chatbots in Healthcare Market in North America
Figure 11.4: Global Chatbots in Healthcare Market (U.S.), 2019-2029
Figure 11.5: Canada Chatbots in Healthcare Market, 2018-2029
Figure 11.6: Europe Chatbots in Healthcare Market, 2018-2029
Figure 11.7: Europe Chatbots in Healthcare Market (by Country), 2018 and 2029
Figure 11.8: Factors Influencing Chatbots in Healthcare Market in Europe
Figure 11.9: U.K. Chatbots in Healthcare Market, 2018-2029
Figure 11.10: Germany Chatbots in Healthcare Market , 2018-2029
Figure 11.11: Spain Chatbots in Healthcare Market, 2018-2029
Figure 11.12: France Chatbots in Healthcare Market, 2018-2029
Figure 11.13: Italy Chatbots in Healthcare Market, 2018-2029
Figure 11.14: Rest-of-Europe Chatbots in Healthcare Market, 2018-2029
Figure 11.15: Asia-Pacific Chatbots in Healthcare Market, 2018-2029
Figure 11.16: Asia-Pacific Chatbots in Healthcare Market (by Country), 2018 and 2029
Figure 11.17: Factors Influencing Chatbots in Healthcare Market in Asia-Pacific
Figure 11.18: India Chatbots in Healthcare Market, 2018-2029
Figure 11.19: China Chatbots in Healthcare Market, 2018-2029
Figure 11.20: Australia Chatbots in Healthcare Market, 2018-2029
Figure 11.21: Japan Chatbots in Healthcare Market,2018-2029
Figure 11.22: South Korea Chatbots in Healthcare Market,2018-2029
Figure 11.23: Rest-of-Asia-Pacific Chatbots in Healthcare Market,2018-2029
Figure 11.24: Latin America and Rest-of-the-World Chatbots in Healthcare Market, 2018-2029
Figure 11.25: Rest-of-the-World Chatbots in Healthcare Market (by Country), 2018 and 2029
Figure 11.26: Factors Influencing Chatbots in Healthcare Market in Latin America and Rest-of-the-World
Figure 11.27: Brazil Chatbots in Healthcare Market, 2018-2029
Figure 11.28: Israel Chatbots in Healthcare Market, 2018-2029
Figure 11.29: U.A.E Chatbots in Healthcare Market, 2018-2029
Figure 11.30: Saudi Arabia Chatbots in Healthcare Market, 2018-2029
Figure 11.31: Russia Chatbots in Healthcare Market, 2018-2029
Figure 11.32: Other Countries Chatbots in Healthcare Market, 2018-2029
Figure 12.1: Product Offering of Ada Health GmbH
Figure 12.2: Product Offering of Ariana Digital Health
Figure 12.3: Product Offering of Babylon Health
Figure 12.4: Product Offering of Gyant.com, Inc.
Figure 12.5: Product Offering of HealthJoy
Figure 12.6: Product Offering of HealthTap
Figure 12.7: Product Offering of Infermedica
Figure 12.8: Product Offering of K Health
Figure 12.9: Product Offering of Kik Interactive, Inc
Figure 12.10: Product Offering of Pact Care BV
Figure 12.11: Product Offering of Sensely
Figure 12.12: Product Offering of Woebot Labs Inc.
Figure 12.13: Product Offering of Wysa Ltd
Figure 12.14: Offerings of X2.ai
Figure 12.15: Product Offering of Your.MD
North America
The U.S.
Canada
Europe
U.K.
Germany
Spain
France
Italy
Rest-of-Europe
Asia-Pacific
India
China
Australia
Japan
South Korea
Rest-of-Asia-Pacific
Singapore
New Zealand
Latin America and Rest-of-the-World
Brazil
Israel
U.A.E.
Saudi Arabia
Russia
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Chatbots have become advanced self-service portals and knowledge bases today that can enable customers to quickly and easily find the answers to their queries. Consequently, they tend to reduce the volume of incoming calls to call centers (for any business) and thereby reduces operational costs, which includes the cost on staffing.
Chatbots are one of the prominent technologies currently being integrated into the healthcare system. The chatbots are not considered as the SaMD (software as medical device) as they do not participate in clinical decision-making process, rather, they act as the personal healthcare assistant as well as the trainer for its users.
Chatbots have their applications in several sectors such as banking, finance, and retail. By enhancing their operational efficacy, chatbots can also significantly boost the efficiency levels in the field of healthcare. Healthcare chatbots are hence expected to bring a cost savings opportunity of $6.40 billion by the end of 2029 from a current $11.72 million in 2018. Although healthcare was not the first sector to witness the benefits offered by a chatbot, there has been a significant surge in the adoption of chatbots. Simultaneously, there has been a continuous rise in the expansion of use cases for chatbots in the healthcare sector. Some of the major applications in healthcare that chatbots are currently engaged in addressing are - personalized medical follow-up, communication, and transmission of test results information sharing, and medical triage (preliminary diagnosis through understanding of a patient’s symptoms).
According to the latest report by BIS Research, titled ‘Global Chatbots in Healthcare Market – Analysis and Forecast (2019-2029)’, the global chatbots in healthcare market to grow at a significant CAGR of 26.29% during the forecast period from 2019 to 2029.
Companies Mentioned in the Report:
• Ada Health GmbH
• Ariana Digital Health
• Babylon Health
• GYANT.COM, INC
• HealthJoy
• HealthTap, Inc.
• Infermedica
• K Health, Inc.
• Kik Interactive, Inc
• Pact Care BV
• Sensely
• Woebot Labs Inc.
• Wysa Ltd
• X2AI
• Your.MD Ltd.
Ada Health GmbH
Ariana Digital Health
Babylon Health
GYANT.COM, INC
HealthJoy
HealthTap, Inc.
Infermedica
K Health, Inc.
Kik Interactive, Inc
Pact Care BV
Sensely
Woebot Labs Inc.
Wysa Ltd
X2AI
Your.MD Ltd.
Global Chatbots in Healthcare Market to Grow at a CAGR of 26.29% from 2019-2029