BS EN ISO 18295-2:2017

BS EN ISO 18295-2:2017

Customer contact centres Requirements for clients using the services of customer

€180.00

Details

Information exchange,Data processing,Consumer-supplier relations,Quality assurance,Communication processes,Personnel,Recruitment,Job specification,Management,Training,Consumers,Measurement,Organizations,Consumer protection,Communication skills

Additional Info

Author British Standards Institution (BSI)
Committee SVS/0 - Services
Published by BSI
Document type Standard
EAN ISBN 978 0 580 86521 3
ICS 03.080.30 : Services for consumers
Number of pages 18
Replace BS EN 15838:2009
Cross references EN ISO 18295-2:2017,ISO 18295-2:2017
Keyword BS EN ISO 18295-2:2017