BS EN ISO 18295-1:2017

BS EN ISO 18295-1:2017

Customer contact centres Requirements for customer

€250.00

Details

Job specification,Data processing,Consumers,Information exchange,Personnel,Measurement,Communication skills,Communication processes,Quality assurance,Consumer-supplier relations,Organizations,Management,Training,Consumer protection,Recruitment

Additional Info

Author British Standards Institution (BSI)
Committee SVS/0 - Services
Published by BSI
Document type Standard
EAN ISBN 978 0 580 86520 6
ICS 03.080.30 : Services for consumers
Number of pages 28
Replace BS EN 15838:2009
Cross references EN ISO 18295-1:2017,ISO 18295-1:2017
Keyword BS EN ISO 18295-1:2017