BS EN 14012:2019

BS EN 14012:2019

Postal services. Quality of service. Complaints handling principles

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Details

Consumers,Quality auditing,Quality control,Consumer-supplier relations,Postal services,Management techniques

Additional Info

Author British Standards Institution (BSI)
Committee SVS/4 - Services
Published by BSI
Document type Standard
EAN ISBN 978 0 539 00968 2
ICS 03.240 : Postal services
Number of pages 60
Replace BS EN 14012:2008
Cross references EN 14012
Keyword BS EN 14012:2019