| Name | Support | Language | Availability | Edition date | Price | ||
|---|---|---|---|---|---|---|---|
|
E-book |
English |
Available |
2/25/2000 |
€79.95 |
|
||
Details
In this follow-up to his earlier SAE book By the Numbers: Principles of Automotive Parts Management, Naples focuses on managing the three most important assets of an automobile parts business: financial, customer, and personnel. The book also includes information critical for creating and managing a total quality organization. Beyond the Numbers offers reference material applicable to the parts supply industry and beyond, and provides a framework that parts managers and parts store owners can use to improve overall organizational performance. Naples provides specific and practical guidelines for quality management which will lead to loyal employees, loyal customers, and a better bottom line.
Additional Info
| Author | Naples |
|---|---|
| Published by | SAE |
| Document type | Book |
| EAN ISBN | 978-0-7680-6408-7 |
| Number of pages | 330 |
| Set | SAE Mobilus eBook Library |
| Order form |
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