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03.080.30 : Services for consumers

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  • Code administratif 2014

    9/1/2013 - papier - French - France - DALSIR - -
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    €67.30

  • Code pratique des opérations funéraires

    12/2/2004 - papier - French - France - DIV - -
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    €65.40

  • NBN EN 13549:2001

    8/9/2001 - PDF - English, French - Belgium - NBN - - Cleaning services - Basic requirements and recommendations for quality measuring systems
    Learn More
    €43.00

  • NBN EN 13809:2003

    5/20/2003 - PDF - French - Belgium - NBN - - Tourism services - Travel agencies and tour operators - Terminology
    Learn More
    €49.00

  • NBN EN ISO 18513:2003

    12/9/2003 - PDF - English, French - Belgium - NBN - - Tourism services - Hotels and other types of tourism accommodation - Terminology (ISO 18513:2003)
    Learn More
    €46.00

  • NBN EN 14153-3:2003

    12/15/2003 - PDF - English, French - Belgium - NBN - - Recreational diving services - Safety related minimum requirements for the training of recreational scuba divers - Part 3: Level 3 - Dive Leader
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    €37.00

  • NBN EN 14153-2:2003

    12/19/2003 - PDF - English, French - Belgium - NBN - - Recreational diving services - Safety related minimum requirements for the training of recreational scuba divers - Part 2: Level 2 - Autonomous Diver
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    €40.00

  • NBN EN 14153-1:2003

    12/15/2003 - PDF - English, French - Belgium - NBN - - Recreational diving services - Safety related minimum requirements for the training of recreational scuba divers - Part 1: Level 1 - Supervised Diver
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    €34.00

  • NBN EN 14413-1:2004

    6/1/2004 - PDF - English, French - Belgium - NBN - - Recreational Diving Services - Safety related minimum requirements for the training of scuba instructors - Part 1: Level 1
    Learn More
    €37.00

  • NBN EN 14413-2:2004

    4/5/2004 - PDF - English, French - Belgium - NBN - - Recreational Diving Services - Safety related minimum requirements for the training of scuba instructors - Part 2: Level 2
    Learn More
    €34.00

  • NBN EN 14873-1:2005

    9/22/2005 - PDF - English, French - Belgium - NBN - - Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 1: Specification for the storage facility and related storage provision
    Learn More
    €28.00

  • NBN EN 14873-2:2005

    8/10/2005 - PDF - English, French - Belgium - NBN - - Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 2 : Provision of the service
    Learn More
    €34.00

  • NBN EN 15017:2006

    2/2/2006 - PDF - English, French - Belgium - NBN - - Funeral Services - Requirements
    Learn More
    €49.00

  • NBN EN 15696:2009

    3/12/2009 - PDF - English, French - Belgium - NBN - - Self storage - Specification for self storage services
    Learn More
    €34.00

  • NBN EN 15838:2010

    1/21/2010 - PDF - English, French - Belgium - NBN - - Customer Contact Centres - Requirements for service provision
    Learn More
    €49.00

  • NBN EN 15733:2010

    3/17/2010 - PDF - English, French - Belgium - NBN - - Services of real estate agents - Requirements for the provision of services of real estate agents
    Learn More
    €43.00

  • NBN EN 16194:2012

    4/19/2012 - PDF - English, French - Belgium - NBN - - Mobile non-sewer-connected toilet cabins - Requirements of services and products relating to the deployment of cabins and sanitary products
    Learn More
    €34.00

  • NBN EN 15565:2008

    6/10/2008 - PDF - English, French - Belgium - NBN - - Tourism services - Requirements for the provision of professional tourist guide training and qualification programmes
    Learn More
    €40.00

  • DIN EN 14467:2004-04

    4/1/2004 - PDF - German - Alemania - DIN - - Recreational diving services - Requirements for recreational scuba diving service providers; German version EN 14467:2004
    Learn More
    €73.90

  • DIN EN 14467:2004-04

    4/1/2004 - PDF - English - Alemania - DIN - - Recreational diving services - Requirements for recreational scuba diving service providers; German version EN 14467:2004
    Learn More
    €90.20

  • DIN 77600:2004-07

    7/1/2004 - PDF - German - Alemania - DIN - - Cosmetic services in perfumeries
    Learn More
    €53.70

  • DIN EN 14873-1:2005-08

    8/1/2005 - PDF - German - Alemania - DIN - - Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 1: Specification for the storage facility and related storage provision; German version EN 14873-1:2005
    Learn More
    €46.70

  • DIN EN 14873-1:2005-08

    8/1/2005 - PDF - English - Alemania - DIN - - Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 1: Specification for the storage facility and related storage provision; German version EN 14873-1:2005
    Learn More
    €57.00

  • DIN EN 14873-2:2005-09

    9/1/2005 - PDF - German - Alemania - DIN - - Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 2: Provision of the service; German version EN 14873-2:2005
    Learn More
    €53.70

  • DIN EN 14873-2:2005-09

    9/1/2005 - PDF - English - Alemania - DIN - - Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 2: Provision of the service; German version EN 14873-2:2005
    Learn More
    €65.60

  • DIN EN 15017:2006-01

    1/1/2006 - PDF - German - Alemania - DIN - - Funeral Services - Requirements; German version EN 15017:2005
    Learn More
    €94.10

  • DIN EN 15017:2006-01

    1/1/2006 - PDF - English - Alemania - DIN - - Funeral Services - Requirements; German version EN 15017:2005
    Learn More
    €114.90

  • DIN 77700:2006-05

    5/1/2006 - PDF - German - Alemania - DIN - - Services of wages tax associations
    Learn More
    €60.50

  • DIN 77800:2006-09

    9/1/2006 - PDF - German - Alemania - DIN - - Quality requirements for providers of 'Assisted living for the elderly'
    Learn More
    €73.90

  • DIN EN 15696:2009-02

    2/1/2009 - PDF - German - Alemania - DIN - - Self storage - Specification for self storage services; German version EN 15696:2008
    Learn More
    €67.00

  • DIN EN 15696:2009-02

    2/1/2009 - PDF - English - Alemania - DIN - - Self storage - Specification for self storage services; German version EN 15696:2008
    Learn More
    €81.70

  • CWA 14087

    4/1/2015 - PDF - English - Belgium - NBN - - European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences
    Learn More
    €43.00

  • CWA 16308

    4/1/2015 - PDF - English - Belgium - NBN - - Framework for consumer rental conditions
    Learn More
    €31.00

  • DIN EN 15838:2010-02

    2/1/2010 - PDF - German - Alemania - DIN - - Customer Contact Centres - Requirements for service provision; German version EN 15838:2009
    Learn More
    €101.00

  • DIN EN 15838:2010-02

    2/1/2010 - PDF - English - Alemania - DIN - - Customer Contact Centres - Requirements for service provision; German version EN 15838:2009
    Learn More
    €123.20

  • DIN EN 15733:2011-07

    7/1/2011 - PDF - German - Alemania - DIN - - Services of real estate agents - Requirements for the provision of services of real estate agents; German version EN 15733:2009
    Learn More
    €81.00

  • DIN EN 15733:2011-07

    7/1/2011 - PDF - English - Alemania - DIN - - Services of real estate agents - Requirements for the provision of services of real estate agents; German version EN 15733:2009
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    €98.60

  • DIN CEN/TS 16118 DIN SPEC 77101:2012-06

    6/1/2012 - PDF - German - Alemania - DIN - - Sheltered housing - Requirements for services for older people provided in a sheltered housing scheme; German version CEN/TS 16118:2012
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    €60.70

  • DIN EN 16194:2012-05

    5/1/2012 - PDF - German - Alemania - DIN - - Mobile non-sewer-connected toilet cabins - Requirements of services and products relating to the deployment of cabins and sanitary products; German version EN 16194:2012
    Learn More
    €67.00

  • DIN EN 16194:2012-05

    5/1/2012 - PDF - English - Alemania - DIN - - Mobile non-sewer-connected toilet cabins - Requirements of services and products relating to the deployment of cabins and sanitary products; German version EN 16194:2012
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    €81.70

  • DIN SPEC 19755:2012-03

    3/1/2012 - PDF - German - Alemania - DIN - - Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users
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    €188.00

  • DIN SPEC 19756:2012-03

    3/1/2012 - PDF - German - Alemania - DIN - - Activities relating to drinking water and wastewater services - Guidelines for the management of wastewater utilities and for the assessment of wastewater services
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    €188.00

  • DIN SPEC 19757:2012-03

    3/1/2012 - PDF - English, German - Alemania - DIN - - Activities relating to drinking water and wastewater services - Guidelines for the management of drinking water utilities and for the assessment of drinking water services
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    €178.40

  • DIN EN ISO 13293:2013-03

    3/1/2013 - PDF - German - Alemania - DIN - - Recreational diving services - Requirements for gas blender training programmes (ISO 13293:2012); German version EN ISO 13293:2012
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    €67.00

  • DIN EN ISO 13293:2013-03

    3/1/2013 - PDF - English - Alemania - DIN - - Recreational diving services - Requirements for gas blender training programmes (ISO 13293:2012); German version EN ISO 13293:2012
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    €81.70

  • DIN SPEC 91300-1:2012-12

    12/1/2012 - PDF - German - Alemania - DIN - - Guide for the development of a business model for home related services - Part 1: Organizational structure
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    €50.30

  • DIN SPEC 91300-2:2012-12

    12/1/2012 - PDF - German - Alemania - DIN - - Guide for the development of a business model for home related services - Part 2: Operational structure
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    €75.80

  • DIN SPEC 91300-3:2012-12

    12/1/2012 - PDF - German - Alemania - DIN - - Guide for the development of a business model for home related services - Part 3: Interfaces
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    €50.30

  • DIN SPEC 91300-4:2012-12

    12/1/2012 - PDF - German - Alemania - DIN - - Guide for the development of a business model for home related services - Part 4: Financing models
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    €40.30

  • DIN EN 16489-1:2014-07

    7/1/2014 - PDF - German - Alemania - DIN - - Professional indoor UV exposure services - Part 1: Requirements for the provision of training; German version EN 16489-1:2014
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    €67.00

  • DIN EN 16489-1:2014-07

    7/1/2014 - PDF - English - Alemania - DIN - - Professional indoor UV exposure services - Part 1: Requirements for the provision of training; German version EN 16489-1:2014
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    €81.70

  • DIN EN 16489-3:2015-09

    9/1/2015 - PDF - German - Alemania - DIN - - Professional indoor UV exposure services - Part 3: Requirements for the provision of services; German version EN 16489-3:2014
    Learn More
    €53.70

  • DIN EN 16489-3:2015-09

    9/1/2015 - PDF - English - Alemania - DIN - - Professional indoor UV exposure services - Part 3: Requirements for the provision of services; German version EN 16489-3:2014
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    €65.60

  • DIN EN 16489-2:2015-09

    9/1/2015 - PDF - German - Alemania - DIN - - Professional indoor UV exposure services - Part 2: Required qualification and competence of the indoor UV exposure consultant; German version EN 16489-2:2014
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    €53.70

  • DIN EN 16489-2:2015-09

    9/1/2015 - PDF - English - Alemania - DIN - - Professional indoor UV exposure services - Part 2: Required qualification and competence of the indoor UV exposure consultant; German version EN 16489-2:2014
    Learn More
    €65.60

  • DIN 33961-2:2014-12

    12/1/2014 - PDF - German - Alemania - DIN - - Fitness club - Requirements for equipment and operation - Part 2: Cardiotraining with stationary training equipment
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    €40.00

  • DIN 33961-3:2014-12

    12/1/2014 - PDF - German - Alemania - DIN - - Fitness club - Requirements for equipment and operation - Part 3: Group training
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    €53.70

  • DIN EN 16708:2015-04

    4/1/2015 - PDF - English, German - Alemania - DIN - - Beauty Salon Services - Requirements and recommendations for the provision of service; German and English version prEN 16708:2015
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    €94.10

  • DIN SPEC 79014:2015-05

    5/1/2015 - PDF - German - Alemania - DIN - - Sustainability in sport and leisure - Sustainability characteristics for products and services - Identification, prioritization, evaluation
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    €55.60

  • DIN 33961-1:2015-11

    11/1/2015 - PDF - German - Alemania - DIN - - Fitness club - Requirements for equipment and operation - Part 1: General requirements
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    €128.20

  • DIN 33961-4:2015-11

    11/1/2015 - PDF - German - Alemania - DIN - - Fitness club - Requirements for equipment and operation - Part 4: Strength training with stationary training equipment
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    €67.00

  • DIN ISO 24523:2015-10

    10/1/2015 - PDF - English, German - Alemania - DIN - - Service activities relating to drinking water supply systems and wastewater systems - Guidelines for benchmarking of water utilities (ISO/DIS 24523:2015); Text in German and English
    Learn More
    €87.30

  • DIN EN ISO 11121:2016-03

    3/1/2016 - PDF - English, German - Alemania - DIN - - Recreational diving services - Requirements for introductory training programmes to scuba diving (ISO/DIS 11121:2016); German and English version prEN ISO 11121:2016
    Learn More
    €60.50

  • DIN EN ISO 24803:2016-03

    3/1/2016 - PDF - English, German - Alemania - DIN - - Recreational diving services - Requirements for recreational diving providers (ISO/DIS 24803:2016); German and English version prEN ISO 24803:2016
    Learn More
    €73.90

  • DIN EN 12522-1:1998-08

    8/1/1998 - PDF - German - Alemania - DIN - - Furniture removal activities - Furniture removal for private individuals - Part 1: Service specification; German version EN 12522-1:1998
    Learn More
    €53.70

  • DIN EN 12522-1:1998-08

    8/1/1998 - PDF - English - Alemania - DIN - - Furniture removal activities - Furniture removal for private individuals - Part 1: Service specification; German version EN 12522-1:1998
    Learn More
    €65.60

  • DIN EN 12522-2:1998-08

    8/1/1998 - PDF - German - Alemania - DIN - - Furniture removal activities - Furniture removal for private individuals - Part 2: Provision of service; German version EN 12522-2:1996
    Learn More
    €46.70

  • DIN EN 12522-2:1998-08

    8/1/1998 - PDF - English - Alemania - DIN - - Furniture removal activities - Furniture removal for private individuals - Part 2: Provision of service; German version EN 12522-2:1996
    Learn More
    €57.00

  • DIN 77001:1999-09

    9/1/1999 - PDF - German - Alemania - DIN - - Tourism services - Symbols used in travel brochures
    Learn More
    €32.90

  • DIN EN 13549:2001-10

    10/1/2001 - PDF - German - Alemania - DIN - - Cleaning services - Basic requirements and recommendations for quality measuring systems; German version EN 13549:2001
    Learn More
    €81.00

  • DIN EN 13549:2001-10

    10/1/2001 - PDF - English - Alemania - DIN - - Cleaning services - Basic requirements and recommendations for quality measuring systems; German version EN 13549:2001
    Learn More
    €98.60

  • UNE-EN 13809:2003

    10/31/2003 - PDF - Spanish - España - AENOR - - Tourism services - Travel agencies and tour operators - Terminology
    Learn More
    €48.00

  • UNE-EN ISO 18513:2004

    5/7/2004 - PDF - Spanish - España - AENOR - - Tourism services - Hotels and other types of tourism accommodation - Terminology (ISO 18513:2003)
    Learn More
    €53.00

  • UNE-EN 14467:2004

    9/3/2004 - PDF - Spanish - España - AENOR - - Recreational diving services - Requirements for recreational scuba diving service providers
    Learn More
    €47.00

  • UNE-EN 14873-1:2005

    11/23/2005 - PDF - Spanish - España - AENOR - - Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 1: Specification for the storage facility and related storage provision
    Learn More
    €41.00

  • UNE-EN 14873-2:2005

    11/23/2005 - PDF - Spanish - España - AENOR - - Furniture removal activities - Storage of furniture and personal effects for private individuals - Part 2: Provision of the service
    Learn More
    €43.00

  • UNE 167001:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Management requirements.
    Learn More
    €22.00

  • UNE 167002:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Requirements for the maintenance of facilities and equipment.
    Learn More
    €18.00

  • UNE 167003:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Provision and storage requirements.
    Learn More
    €20.00

  • UNE 167005:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Lounge requirements.
    Learn More
    €41.00

  • UNE 167007:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Requirements for transport .
    Learn More
    €20.00

  • UNE 167008:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Bar requirements.
    Learn More
    €22.00

  • UNE 167009:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Kitchen requirements.
    Learn More
    €25.00

  • UNE 167010:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Central kitchen requirements.
    Learn More
    €27.00

  • UNE 167011:2006

    3/1/2006 - PDF - Spanish - España - AENOR - - Restaurant services. Vocabulary.
    Learn More
    €20.00

  • UNE-EN 15017:2006

    4/26/2006 - PDF - Spanish - España - AENOR - - Funeral Services. Requirements
    Learn More
    €53.00

  • UNE 93200:2008

    4/16/2008 - PDF - Spanish - España - AENOR - - Client service charter. Requirements.
    Learn More
    €25.00

  • UNE-EN 15565:2008

    11/12/2008 - PDF - Spanish - España - AENOR - - Tourism services - Requirements for the provision of professional tourist guide training and qualification programmes
    Learn More
    €47.00

  • UNE-EN 15696:2009

    9/16/2009 - PDF - Spanish - España - AENOR - - Self storage - Specification for self storage services
    Learn More
    €45.00

  • UNE-EN 15838:2010

    6/2/2010 - PDF - Spanish - España - AENOR - - Customer Contact Centres - Requirements for service provision
    Learn More
    €54.00

  • UNE-ISO 11107:2010

    7/7/2010 - PDF - Spanish - España - AENOR - - Recreational diving services -- Requirements for training programmes on enriched air nitrox (EAN) diving
    Learn More
    €27.00

  • UNE-ISO 11121:2010

    7/7/2010 - PDF - Spanish - España - AENOR - - Recreational diving services -- Requirements for introductory training programmes to scuba diving
    Learn More
    €34.00

  • UNE-EN 15733:2010

    9/8/2010 - PDF - Spanish - España - AENOR - - Services of real estate agents - Requirements for the provision of services of real estate agents
    Learn More
    €49.00

  • UNE 167012:2010

    12/15/2010 - PDF - Spanish - España - AENOR - - Hospitality services. Catering services. Requirements for the implementation of a self control system based on HACCP principles.
    Learn More
    €59.00

  • UNE-EN 15221-3:2012

    5/3/2012 - PDF - Spanish - España - AENOR - - Facility Management - Part 3: Guidance on quality in Facility Management
    Learn More
    €61.00

  • UNE-EN 15221-4:2012

    5/9/2012 - PDF - Spanish - España - AENOR - - Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
    Learn More
    €90.00

  • UNE-CWA 16308:2012 IN

    5/9/2012 - PDF - Spanish - España - AENOR - - Framework for consumer rental conditions.
    Learn More
    €43.00

  • UNE-EN 16194:2012

    6/27/2012 - PDF - Spanish - España - AENOR - - Mobile non-sewer-connected toilet cabins - Requirements of services and products relating to the deployment of cabins and sanitary products
    Learn More
    €44.00

  • UNE-EN 15221-6:2012

    9/12/2012 - PDF - Spanish - España - AENOR - - Facility Management - Part 6: Area and Space Measurement in Facility Management
    Learn More
    €66.00

  • UNE-EN 15221-1:2012

    10/10/2012 - PDF - Spanish - España - AENOR - - Facility Management - Part 1: Terms and definitions
    Learn More
    €47.00

  • UNE-EN 15221-2:2012

    10/10/2012 - PDF - Spanish - España - AENOR - - Facility Management - Part 2: Guidance on how to prepare Facility Management agreements
    Learn More
    €70.00

  • UNE-EN 15221-5:2012

    10/10/2012 - PDF - Spanish - España - AENOR - - Facility Management - Part 5: Guidance on Facility Management processes
    Learn More
    €59.00

  • UNE-EN 15221-7:2013

    5/14/2013 - PDF - Spanish - España - AENOR - - Facility Management - Part 7: Guidelines for Performance Benchmarking
    Learn More
    €80.00

  • UNE-ISO 10667-1:2013

    5/29/2013 - PDF - Spanish - España - AENOR - - Assessment service delivery. Procedures and methods to assess people in work and organizational settings. Part 1: Requirements for the client.
    Learn More
    €53.00

  • UNE-ISO 10667-2:2013

    5/29/2013 - PDF - Spanish - España - AENOR - - Assessment service delivery. Procedures and methods to assess people in work and organizational settings. Part 2: Requirements for the service providers.
    Learn More
    €55.00

  • UNE-EN ISO 13293:2013

    7/10/2013 - PDF - Spanish - España - AENOR - - Recreational diving services - Requirements for gas blender training programmes (ISO 13293:2012)
    Learn More
    €47.00

  • UNE 167014:2014

    4/2/2014 - PDF - Spanish - España - AENOR - - Hospitality. Food safety requirements and procedures for central kitchens of production and distribution in cook and chill line.
    Learn More
    €53.00

  • UNE-EN ISO 24802-1:2015

    5/13/2015 - PDF - Spanish - España - AENOR - - Recreational diving services - Requirements for the training of scuba instructors - Part 1: Level 1 (ISO 24802-1:2014)
    Learn More
    €48.00

  • UNE-EN ISO 24802-2:2015

    5/13/2015 - PDF - Spanish - España - AENOR - - Recreational diving services - Requirements for the training of scuba instructors - Part 2: Level 2 (ISO 24802-2:2014)
    Learn More
    €48.00

  • UNE-EN ISO 24801-1:2015

    9/9/2015 - PDF - Spanish - España - AENOR - - Recreational diving services - Requirements for the training of recreational scuba divers - Part 1: Level 1 - Supervised diver (ISO 24801-1:2014)
    Learn More
    €46.00

  • UNE-EN ISO 24801-2:2015

    9/9/2015 - PDF - Spanish - España - AENOR - - Recreational diving services - Requirements for the training of recreational scuba divers - Part 2: Level 2 - Autonomous diver (ISO 24801-2:2014)
    Learn More
    €50.00

  • UNE-EN ISO 24801-3:2015

    9/9/2015 - PDF - Spanish - España - AENOR - - Recreational diving services - Requirements for the training of recreational scuba divers - Part 3: Level 3 - Dive leader (ISO 24801-3:2014)
    Learn More
    €49.00

  • X50-051 (05/1982)

    5/1/1982 - papier - French - France - AFNOR - - Guide for devising the main information needed by consumers before purchasing.
    Learn More
    €27.85

  • X50-002 (12/1988)

    12/1/1988 - papier - French - France - AFNOR - - Presentation of texts for guarantee and after-sales service contracts for general domestic and electronic equipment.
    Learn More
    €38.55

  • NF X50-765 (12/1998)

    12/1/1998 - papier - French - France - AFNOR - - Telecommunications. Radiotelephone and car. Service delivered by the radiotelephone installation engineers.
    Learn More
    €104.65

  • NF X50-006 (08/1993)

    8/1/1993 - papier - French - France - AFNOR - - Supplier/end-user relations. Taking up again of the comparative test results for products.
    Learn More
    €48.55

  • NF X50-005 (08/1975)

    8/1/1975 - papier - French - France - AFNOR - - Suppliers-users relationship-comparative testing of products-basic principles.
    Learn More
    €27.85

  • NF X50-840 (12/1995)

    12/1/1995 - papier - French - France - AFNOR - - Repair-touring activity. Repair-touring of lightweight vehicles. Service specifications.
    Learn More
    €86.70

  • NF X50-841 (01/1997)

    1/1/1997 - papier - French - France - AFNOR - - Repair-towing activity. Repair-towing of lightweight vehicles. Equipment and means specifications.
    Learn More
    €69.45

  • NF X50-811-1, NF EN 12522-1 (10/1998)

    10/1/1998 - papier - French - France - AFNOR - - Furniture removal activities. Furniture removal for private individuals. Part 1 : service specification.
    Learn More
    €60.65

  • NF X50-811-2, NF EN 12522-2 (10/1998)

    10/1/1998 - papier - French - France - AFNOR - - Furniture removal activities. Furniture removal for private individuals. Part 2 : provision of service.
    Learn More
    €60.65

  • NF X50-777 (05/1998)

    5/1/1998 - papier - French - France - AFNOR - - Private company prevention and security services. Surveillance services by posted agents, mobile agents and alarm-generated intervention services. Specifications of the services and their implementation.
    Learn More
    €95.35

  • FD X50-731 (07/1997)

    7/1/1997 - papier - French - France - AFNOR - - The activities of tourist offices and information centres. Guide to define a welcome service for visitors at tourist offices and information centres.
    Learn More
    €60.65

  • NF X50-815 (04/1998)

    4/1/1998 - papier - French - France - AFNOR - - Furniture removal activities. Furniture removal for firms. Guidance for specifications and technical solutions development.
    Learn More
    €69.45

  • NF P15-900-1 (07/2000)

    7/1/2000 - papier - French - France - AFNOR - - Local public services - Guidelines for service activities relating to drinking water supply and sewerage - Part 1 : user services
    Learn More
    €104.65

  • NF P15-900-2 (03/2001)

    3/1/2001 - papier - French - France - AFNOR - - Local public services - Guidelines for drinking water supply and sewerage service activities - Part 2 : management of a sewerage network
    Learn More
    €95.35

  • CWA 14087 (12/2000)

    12/1/2000 - PDF - English - Belgium - CEN - - European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences
    Learn More
    €31.60

  • XP X50-844 (12/2014)

    12/17/2014 - papier - French - France - AFNOR - - Thalassotherapy - Requirements for the service provision
    Learn More
    €38.55

  • PR NF X50-734-2, PR NF ISO 13687-2 (03/2016)

    3/24/2016 - papier - English, French - France - AFNOR - - Tourism and related services - Yacht harbours - Part 2: Minimum requirements for intermediate service level harbours
    Learn More
    €78.60

  • PR NF X30-137, PR NF ISO 50007 (04/2016)

    4/4/2016 - papier - English, French - France - AFNOR - - Activities relating to energy services - Guidelines for the assessment and improvement of the service to users
    Learn More
    €110.60

  • PR NF X50-734-3, PR NF ISO 13687-3 (03/2016)

    3/24/2016 - papier - English, French - France - AFNOR - - Tourism and related services - Yacht harbours - Part 3: Minimum requirements for high service level harbours
    Learn More
    €64.87

  • La gestion des réclamations clients

    12/1/2001 - papier - French - France - AFNOR - -
    Learn More
    €8.20

  • Qualité et engagements de service

    6/1/2003 - papier - French - France - AFNOR - -
    Learn More
    €8.20

  • €28.91

  • Services sociaux - 2 tomes

    11/29/2010 - papier - French - France - AFNOR - -
    Learn More
    €262.00

  • Services touristiques - Qualité et développement durable

    7/21/2014 - papier - French - France - AFNOR - -
    Learn More
    €194.00

  • €194.00

  • Démarche qualité dans un centre social

    2/1/2008 - papier - French - France - AFNOR - -
    Learn More
    €26.54

  • €28.91

  • Eau potable - Gestion des services, réseaux et risques

    11/29/2011 - papier - French - France - AFNOR - -
    Learn More
    €386.00

  • Les services à la personne

    11/1/2006 - papier - French - France - AFNOR - -
    Learn More
    €31.28

  • Vade-mecum e-réputation - Avis des consommateurs en ligne

    8/13/2013 - papier - French - France - AFNOR - -
    Learn More
    €179.00

  • L'accueil client

    2/15/2010 - papier - French - France - AFNOR - -
    Learn More
    €26.54

  • Services à la personne.

    3/20/2015 - papier - French - France - AFNOR - -
    Learn More
    €171.00

  • €200.00

  • NF S52-332, NF ISO 13993 (12/2001)

    12/1/2001 - papier - French - France - AFNOR - - Rental ski shop practice - Sampling and inspection of complete and incomplete alpine-ski-binding-boot systems in rental applications
    Learn More
    €69.45

  • NF X50-915 (09/2000)

    9/1/2000 - papier - French - France - AFNOR - - Hydropathic establishments (Spas) - Services to patients - Requirements and recommendations
    Learn More
    €79.60

  • NF X50-914 (09/2000)

    9/1/2000 - papier - French - France - AFNOR - - Hydropathic establishments (Spas) - Control of quality of the hydropathic mud - Guidelines
    Learn More
    €48.55

  • NF X50-913 (09/2000)

    9/1/2000 - papier - French - France - AFNOR - - Hydropathic establishments (Spas) - Hygiene control - Requirements and recommendations
    Learn More
    €79.60

  • NF X50-912 (09/2000)

    9/1/2000 - papier - French - France - AFNOR - - Hydropathic establishments (Spas) - Transport and distribution of natural mineral water - Requirements and recommendations
    Learn More
    €69.45

  • NF X50-911 (09/2000)

    9/1/2000 - papier - French - France - AFNOR - - Hydropathic establishments (Spas) - Control of the natural mineral water ressources - Requirements and recommendations
    Learn More
    €79.60

  • NF X50-910 (09/2000)

    9/1/2000 - papier - French - France - AFNOR - - Hydropathic establishments (Spas) - Terminology
    Learn More
    €60.65

  • NF X50-007 (07/2000)

    7/1/2000 - papier - French - France - AFNOR - - Winter sports equipment hiring service - Definition of the winter sports equipment hiring service
    Learn More
    €60.65

  • NF X50-738, NF EN 13809 (12/2003)

    12/1/2003 - papier - English, French, German - France - AFNOR - - Tourism services - Travel agencies and tour operators - Terminology
    Learn More
    €86.70

  • NF X50-004 (02/2001)

    2/1/2001 - papier - French - France - AFNOR - - After-sales service - Independent repair engineers and service providers operating on behalf of the distribution networks
    Learn More
    €86.70

  • NF X50-739, NF EN ISO 18513 (01/2004)

    1/1/2004 - papier - English, French, German - France - AFNOR - - Tourism services - Hotels and other types of tourism accomodation - Terminology
    Learn More
    €79.60

  • NF P40-500 (04/2001)

    4/1/2001 - papier - French - France - AFNOR - - Maintenance service activities for valves and fittings in housing schemes - Contribution to water consumption control
    Learn More
    €115.95

  • FD X50-816 (09/2000)

    9/1/2000 - papier - French - France - AFNOR - - Furniture removal activities - International furniture removal - Guidelines for implementation of NF EN ISO 9002 (1994)
    Learn More
    €104.65

  • NF P03-700 (12/2002)

    12/1/2002 - papier - French - France - AFNOR - - Building - Private procurements - Quality of building works-related services in private procurements
    Learn More
    €60.65

  • NF P15-900-3 (11/2002)

    11/1/2002 - papier - French - France - AFNOR - - Local public services - Guidelines for service activities relating to drinking water supply and sewerage - Part 3 : management of waste water treatment
    Learn More
    €95.35

  • NF P15-900-4 (11/2002)

    11/1/2002 - papier - French - France - AFNOR - - Local public services - Guidelines for service activities relating to drinking water supply and sewerage - Part 4 : management of drinking water system
    Learn More
    €95.35

  • AC X50-830 (02/2002)

    2/1/2002 - papier - French - France - AFNOR - - Touristic activities - Quality promotion in tourist information offices - Methodological guide for a mobilizing approach to visitor service when promoting a tourist destination
    Learn More
    €134.00

  • NF X50-141-2 (12/2006)

    12/1/2006 - papier - French - France - AFNOR - - Customer-supplier relations - Quality of demonstrations (tests, calculations, simulations, etc.) - Part 2 : guidelines for requesting and conducting tests
    Learn More
    €60.65

  • BP Z67-001 (02/2004)

    2/1/2004 - papier - French - France - AFNOR - - Quality of Internet services - Access to Internet and related services - Quality of the provided service parameters, performance levels and conformity declaration
    Learn More
    €79.60

  • NF X50-015, NF EN 14467 (08/2004)

    8/1/2004 - papier - French - France - AFNOR - - Recreational diving services - Requirements for recreational scuba diving service providers
    Learn More
    €60.65

  • AC P15-950-1 (05/2002)

    5/1/2002 - papier - French - France - AFNOR - - Local public services - Service system of reference for activities relating to drinking water supply and sewerage, applied by local communities - Part 1 : user services
    Learn More
    €48.55

  • NF S55-500 (11/2003)

    11/1/2003 - papier - French - France - AFNOR - - DIY or gardening equipment hire service - Definition of the service
    Learn More
    €48.55

  • AC X50-835 (12/2002)

    12/1/2002 - papier - French - France - AFNOR - - Quality approach for sustainable tourism in the sites of Réseau Culturel Terre Catalane
    Learn More
    €86.70

  • NF X50-575 (03/2004)

    3/1/2004 - papier - French - France - AFNOR - - Reception - Outsourced reception services - Service commitments of reception service providers
    Learn More
    €86.70

  • BP Z67-002 (11/2003)

    11/1/2003 - papier - French - France - AFNOR - - Quality of internet services - Internet commercial sites and online business exchange (e-business) - Criteria specifications and assessment of the quality of the offered services
    Learn More
    €86.70

  • NF X50-720 (07/2004)

    7/1/2004 - papier - French - France - AFNOR - - Quality of services - Recommendations for conceiving and improving the welcome - Guidelines
    Learn More
    €48.55

  • AC P15-950-2 (08/2003)

    8/1/2003 - papier - French - France - AFNOR - - Local public services - Service system of reference for activities relating to drinking water supply and sewerage, applied by local communities - Part 2 : sewerage network management
    Learn More
    €69.45

  • AC P15-960-1 (08/2004)

    8/1/2004 - papier - French - France - AFNOR - - Local public services - Service system of reference for activities relating to drinking water supply and sewerage, applied by a local community and its operators - Part 1 : service to users
    Learn More
    €48.55

  • NF P15-920, NF ISO 24510 (08/2010)

    8/1/2010 - papier - French - France - AFNOR - - Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users
    Learn More
    €115.95

  • NF P15-921, NF ISO 24511 (08/2010)

    8/1/2010 - papier - French - France - AFNOR - - Activities relating to drinking water and wastewater services - Guidelines for the management of wastewater utilities and for the assessment of wastewater services
    Learn More
    €115.95

  • NF P15-922, NF ISO 24512 (08/2010)

    8/1/2010 - papier - French - France - AFNOR - - Activities relating to drinking water and wastewater services - Guidelines for the management of drinking water utilities and for the assessment of drinking water services
    Learn More
    €115.95

  • NF X50-055, NF EN 14804 (10/2005)

    10/1/2005 - papier - French - France - AFNOR - - Language study tour providers - Requirements
    Learn More
    €60.65

  • NF D80-001-1 (05/2004)

    5/1/2004 - papier - French - France - AFNOR - - Coffins - Performance specifications for inspecting the fitness for use of a coffin - Part 1 : characterisation of coffins and mechanical requirements
    Learn More
    €79.60

  • NF X50-817-2, NF EN 14873-2 (10/2005)

    10/1/2005 - papier - French - France - AFNOR - - Furniture removal activities - Storage of furniture and personal effect for private individuals - Part 2 : provision of the service
    Learn More
    €48.55

  • NF X50-817-1, NF EN 14873-1 (10/2005)

    10/1/2005 - papier - French - France - AFNOR - - Furniture removal activities - Storage of furniture and personal effect for private individuals - Part 1 : specification for the minimum facility and related storage provision
    Learn More
    €38.55

  • AC X50-850 (12/2003)

    12/1/2003 - papier - French - France - AFNOR - - Urban operator - Ethical values, services commitnents and partnership approach
    Learn More
    €48.55

  • AC X50-655 (03/2004)

    3/1/2004 - papier - French - France - AFNOR - - Aid for local shops - Collective approach for improving performance of local shops - Aid provided by the Chambers of Commerce of the Provence Alpes Côte d'Azur region
    Learn More
    €104.65

  • NF X50-141-1 (12/2006)

    12/1/2006 - papier - French - France - AFNOR - - Customer-supplier relations - Quality of demonstrations (tests, calculations, simulations, etc.) - Part 1 : bases of approach and choice of the type of demonstration
    Learn More
    €60.65

  • AC X50-839 (03/2005)

    3/1/2005 - papier - French - France - AFNOR - - French sailing Federation labels - Requirements and inspection assessment aid
    Learn More
    €79.60

  • NF X50-862, NF EN 15017 (01/2006)

    1/1/2006 - papier - French - France - AFNOR - - Funeral services - Requirements
    Learn More
    €69.45

  • NF X50-822-1 (04/2005)

    4/1/2005 - papier - French - France - AFNOR - - Specifications for water sports services activities - Part 1 : trading and maintenance activity
    Learn More
    €69.45

  • NF X50-822-2 (04/2005)

    4/1/2005 - papier - French - France - AFNOR - - Specifications for water sports services activities - Part 2 : river and maritime rental activity
    Learn More
    €60.65

  • BP X50-890 (08/2005)

    8/1/2005 - papier - French - France - AFNOR - - Quality of service in hairdressing salons
    Learn More
    €60.65

  • NF X50-732, NF EN 15565 (05/2008)

    5/1/2008 - papier - French - France - AFNOR - - Tourism Services - Requirements for the provision of professional tourist guide training and qualification programmes
    Learn More
    €48.55

  • AC X50-828 (08/2006)

    8/1/2006 - papier - French - France - AFNOR - - Yachtbroker - Deontology, service commitments and qualifications
    Learn More
    €60.65

  • NF P03-400, NF EN 15733 (04/2010)

    4/1/2010 - papier - French - France - AFNOR - - Services of real estate agents - Requirements for the provision of services of real estate agents
    Learn More
    €60.65

  • NF D80-001-2 (09/2007)

    9/1/2007 - papier - French - France - AFNOR - - Coffins - Performance specifications for inspecting the fitness for use of a coffin - Part 2 : characterisation of coffins and requirements for biodegradability in ground
    Learn More
    €60.65

  • NF X50-010 (11/2007)

    11/1/2007 - papier - French - France - AFNOR - - Service contract for gas-fired domestic boilers - Presentation of contractual documents
    Learn More
    €48.55

  • NF X50-011 (11/2007)

    11/1/2007 - papier - French - France - AFNOR - - Service contract for domestic boilers with vaporizing oil burners - Presentation of contractual documents
    Learn More
    €48.55

  • NF X50-141-3 (12/2006)

    12/1/2006 - papier - French - France - AFNOR - - Customer-supplier relations - Quality of demonstrations (tests, calculations, simulations, etc.) - Part 3 : guidelines for requesting and conducting calculations or simulations
    Learn More
    €60.65

  • NF X50-360, NF EN 15696 (12/2008)

    12/1/2008 - papier - French - France - AFNOR - - Self storage - Specification for self storage services
    Learn More
    €48.55

  • FD X50-084, FD ISO/CEI GUIDE 76 (02/2009)

    2/1/2009 - papier - French - France - AFNOR - - Development of service standards - Recommendations for addressing consumer issues
    Learn More
    €79.60

  • NF D80-001-3 (09/2008)

    9/1/2008 - papier - French - France - AFNOR - - Coffins - Performance specifications for inspecting the fitness for use of a coffin - Part 3 : characterisation of coffins and requirements for cremation
    Learn More
    €38.55

  • NF X50-798, NF EN 15838 (12/2009)

    12/1/2009 - papier - French - France - AFNOR - - Customer contact centres - Requirements for service provision
    Learn More
    €69.45

  • AC X50-814 (02/2009)

    2/1/2009 - papier - French - France - AFNOR - - French Cycling Federation - Progress approach - Commitment to succeed in welcoming practising members
    Learn More
    €48.55

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