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03.080.01 : Services in general

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  • PAS 11281:2018


    12/31/2018 - PDF - English - BSI
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    €103.50

  • BS 102000:2018

    Code of practice for the provision of investigative services
    8/15/2018 - PDF - English - BSI
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    €202.40

  • ASTM E2843-17

    Standard Specification for Demonstrating That a Building is in Walkable Proximity to Neighborhood Assets
    3/1/2017 - PDF - English - ASTM
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    €38.00

  • ASTM E2843-17 + Redline

    Standard Specification for Demonstrating That a Building is in Walkable Proximity to Neighborhood Assets
    3/1/2017 - PDF - English - ASTM
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    €45.00

  • UNE-ISO 37500:2016

    Guidance on outsourcing
    6/8/2016 - PDF - Spanish - AENOR
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    €100.00

  • DIN CEN/TS 16880 DIN SPEC 77880:2016-03

    Service excellence - Creating outstanding customer experiences through service excellence
    3/1/2016 - PDF - German - DIN
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    €76.80

  • DIN SPEC 77227:2016-03

    Drafting service standards in conformity with procurement law - Guidelines for standardisation
    3/1/2016 - PDF - German - DIN
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    €0.00

  • XP X50-261, XP CEN/TS 16880 (01/2016)

    Service excellence - Creating outstanding customer experiences through service excellence
    1/6/2016 - Paper - French - AFNOR
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    €76.40

  • XP X50-261, XP CEN/TS 16880 (01/2016)

    Service excellence - Creating outstanding customer experiences through service excellence
    1/6/2016 - Paper - English - AFNOR
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    €76.40

  • PD CEN/TS 16880:2015

    Service excellence. Creating outstanding customer experiences through service excellence
    12/31/2015 - PDF - English - BSI
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    €236.90

  • UNE-CEN/TS 16880:2015

    Service excellence - Creating outstanding customer experiences through service excellence
    12/16/2015 - PDF - Spanish - AENOR
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    €56.00

  • DIN ISO 37500:2015-08

    Guidance on Outsourcing (ISO 37500:2014)
    8/1/2015 - PDF - German - DIN
    Learn More
    €186.30

  • DIN ISO 37500:2015-08

    Guidance on Outsourcing (ISO 37500:2014)
    8/1/2015 - PDF - English - DIN
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    €232.90

  • NBN ISO 37500:2015

    Guidance on outsourcing (ISO 37500:2014)
    6/19/2015 - PDF - English - NBN
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    €187.00

  • DIN SPEC 35201:2015-04

    Reference model for the development of sustainable services
    4/1/2015 - PDF - German - DIN
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    €0.00

  • CEN/TS 16880:2015

    Service excellence - Creating outstanding customer experiences through service excellence
    1/1/2015 - PDF - German - NBN
    Learn More
    €56.00

  • CEN/TS 16880:2015

    Service excellence - Creating outstanding customer experiences through service excellence
    1/1/2015 - PDF - English - NBN
    Learn More
    €56.00

  • CEN/TS 16880:2015

    Service excellence - Creating outstanding customer experiences through service excellence
    1/1/2015 - PDF - French - NBN
    Learn More
    €56.00

  • BS ISO 37500:2014

    Guidance on outsourcing
    11/30/2014 - PDF - English - BSI
    Learn More
    €303.60

  • ISO 37500:2014

    Guidance on outsourcing
    11/1/2014 - Paper - English - ISO
    Learn More
    €186.00

  • 14/30312685 DC


    8/29/2014 - PDF - English - BSI
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    €23.00

  • DIN SPEC 91310:2014-08

    Classification of services for the technical management of renewable energy plants
    8/1/2014 - PDF - German - DIN
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    €0.00

  • SAE AS 1390:2014-04-15

    Level of Repair Analysis (LORA)
    4/15/2014 - PDF - English - SAE
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    €73.00

  • DIN SPEC 91294:2014-03

    Use cases for mobile assistance systems in the field of technical customer service
    3/1/2014 - PDF - German - DIN
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    €0.00

  • DIN SPEC 77226:2013-12

    Interfaces between service legislation and standards - Guidelines for standardisation
    12/1/2013 - PDF - German - DIN
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    €0.00

  • VDI 4506 Blatt 3:2013-04

    Strategic sales - Planning services using Business Coach
    4/1/2013 - PDF - English, German - VDI
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    €144.69

  • BS 18477:2010 (R2015)

    Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
    11/30/2010 - PDF - English - BSI
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    €236.90

  • UNE-ISO 22222:2010

    Personal financial planning. Requirements for personal financial planners.
    6/16/2010 - PDF - Spanish - AENOR
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    €58.00

  • ISO/IEC Guide 76:2008

    Development of service standards -- Recommendations for addressing consumer issues
    1/1/2008 - Paper - French - ISO
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    €144.00

  • ISO/IEC Guide 76:2008

    Development of service standards -- Recommendations for addressing consumer issues
    1/1/2008 - Paper - English - ISO
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    €144.00

  • NF X50-700 (03/2006) (R2011)

    Service quality - Approach for improving service quality - The reference and service commitments - Recommendations
    3/1/2006 - Paper - French - AFNOR
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    €42.41

  • NF X50-722 (07/2005) (R2010)

    Quality of services - Measurement, monitoring and improving the service quality : recommendations - Guidelines
    7/1/2005 - Paper - French - AFNOR
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    €53.41

  • GA X30-550 (06/2003)

    Environmental management systems - Guide of application of ISO 14001 to territorial authorities - Recommendations for implementation within a territorial authority or one of its services and approach to the implementation over a territory
    6/1/2003 - Paper - French - AFNOR
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    €147.40

  • FD X50-172 (03/1999)

    Quality management - Customer satisfaction survey
    3/1/1999 - Paper - French - AFNOR
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    €104.89

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